Legal
How we collect, use, and protect your personal information.
Last updated: 15 February 2026
Fathom Solutions Group Ltd (Company No: 17040942) ("we", "us", "our") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
We operate in the United Kingdom. This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).
Fathom Solutions Group Ltd is the data controller responsible for your personal information.
For privacy-related enquiries, contact us at: privacy@fathomsolutions.co.uk
We collect the following categories of personal information:
Information you provide directly: Name, email address, company name, phone number, and the content of messages submitted through our contact form or email correspondence.
Information collected automatically: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, and time spent on pages. This data is collected via cookies and similar technologies (see our Cookie Policy).
Professional information: When you engage our services, we may collect information related to your role, organisation, industry, and project requirements.
We use your personal information for the following purposes and under the following legal bases:
To respond to your enquiries (Legal basis: Legitimate interest / Performance of a contract) — When you submit a contact form or message us, we use your details to respond and assess whether our services are a fit.
To deliver our services (Legal basis: Performance of a contract) — When engaged, we process information necessary to deliver consultancy services, including project management and communication.
To improve our website (Legal basis: Legitimate interest) — We analyse anonymised usage data to improve site performance, content, and user experience.
To comply with legal obligations (Legal basis: Legal obligation) — We may process your information where required by law, regulation, or legal process.
We do not sell your personal information. We may share your information with:
Service providers: Third-party providers who assist with website hosting, analytics, email delivery, and IT support. These providers process data only on our instructions and are contractually bound to protect your information.
Professional advisors: Lawyers, accountants, and insurers where necessary for professional or legal purposes.
Legal authorities: Where required by law, regulation, or legal process.
Your personal information is processed and stored within the United Kingdom. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including where applicable the use of the UK International Data Transfer Agreement or standard contractual clauses.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:
Enquiry data: Retained for 12 months following your last communication, unless an engagement begins.
Client engagement data: Retained for 7 years following the conclusion of services, in line with legal and regulatory requirements.
Website analytics data: Anonymised and retained for up to 26 months.
Under UK GDPR, you have the right to: Access your personal data; rectify inaccurate data; request erasure of your data; restrict processing; data portability; object to processing based on legitimate interests; and withdraw consent at any time where processing is based on consent. To exercise these rights, contact privacy@fathomsolutions.co.uk. We will respond within one month. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We use cookies and similar technologies on our website. For detailed information about the cookies we use, why we use them, and how you can control your preferences, please see our Cookie Policy.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
For any questions about this privacy policy or how we handle your personal information:
Email: privacy@fathomsolutions.co.uk
Post: Fathom Solutions Group Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ